Troubleshooting/FAQs
Learn the answers to commonly asked questions.
General Questions
- Using an iPad and the CyberNut Add on in Gmail
- CyberNut iPad Compatibility
- Does clicking on a phishing email automatically move a user down a level?
- How many levels of difficulty are there for the phishing emails?
- Do staff have to report emails to move up levels, or can they level up by just not clicking?
- Can users start a phishing campaign at Level 3 instead of Level 2?
- What kinds of phishing attacks does CyberNut train against?
- Can I use the CyberNut add on with an iPad?
- Emails Automatically Moved to Trash After Reporting
- Can staff use Gmail’s “Report Spam” button instead of the CyberNut Add-On?
- What happens if staff refuse to use the CyberNut Add-On?
- What are the API Protocols that CyberNut uses?
- How do I access the Leaderboard?
- Why did my users not receive phishing simulation emails during the Baseline Campaign?
- How do I install and use the CyberNut Gmail Add-on with my phone?
- Users did not receive the welcome email for the Onboarding Campaign.
- When I click the link in the Onboarding Welcome email, it redirects to a page that says ‘Reset’.
- I don't know how to complete the CyberNut Onboarding.
- I don't use an email app on my mobile device, so I can't complete the Onboarding Campaign.
- Users' progress is not being tracked; metrics show users as "Not Started" or "In Progress" indefinitely; Users receiving Reminder emails after completion
- What is the CyberNut learning journey?
- What are the system requirements for using CyberNut?
- How to Upgrade to the CyberNut Add-on Reporting Tool in Gmail (Version 2.3.8)
- How do I report a suspicious email using Gmail?
- How do I report a suspicious email in the Gmail app on an iPhone?
- Creating an Allowlist in the Google Admin Console Using IP
- Acorns Feature
- Where is the Gmail add-on located?
- Verify All Instances of CyberNut Add-on for Google
- Updating Domain Wide Delegation Scopes for Google
- Creating a Policy Acknowledgement Campaign
- How do I grant permissions to the CyberNut Add on for Gmail?
- What are some general troubleshooting tips for Google?
- How do I check the groups to which I have the Google Add on deployed?
- Preparing a CSV of User Data from Google Directory
- Creating the Allowlist in the Google Admin Console
Microsoft
- How do we remove a blocked domain that was accidentally added to our CyberNut mail flow rules?
- Removing the Newest Outlook Add-in
- How do I set API permissions in the Microsoft Azure Portal?
- Reported Threat Email Forwarding in Microsoft
- What are some general troubleshooting tips for Microsoft?
- Preparing a CSV of User Data from Microsoft Azure Active Directory
- Creating an Allowlist in Microsoft Exchange
- Update CyberNut Client Secret in Microsoft
Admin Portal
- Can I add or remove users for a campaign after it has started?
- How do I add an Admin to my CyberNut Admin Portal?
- Can I change the dates of the campaign?
- How long should I run the campaign?
- How often are phishing simulations emailed to users?
- When will I see data for onboarding?
- At what time will the users receive their Welcome Email?
- Why can I not log in to the Admin Portal?