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Users' progress is not being tracked; metrics show users as "Not Started" or "In Progress" indefinitely; Users receiving Reminder emails after completion

Known Issue: Our API calls may be blocked by network or local security measures, preventing data from reaching our servers.

Solutions:

  • Network Firewall: Check if the school's network firewall is blocking our API endpoints.
    • Action: Request the IT department to whitelist our API URLs.
  • Local Firewall: Check if the end user has a locally installed firewall that’s blocking our API endpoints.
  • Proxy Servers: If using a proxy, ensure it allows API traffic to our servers.
  • VPN: If using a VPN, ensure it allows API traffic to our servers.
  • Browser Settings: Confirm that browsers are not blocking scripts or API calls.
  • Alternate Networks: Try accessing from a different network to see if the issue persists.
  • Contact Support: If the problem continues, reach out to us for assistance.